It has been brought to my attention that you and your company performed well past any expectation we could create in respect to the recent M & I Bank conversion. Your company not only performed the contracted work scope to perfection but went well beyond to correct several product defect issues which were not discovered until the critical installation weekend.
Many other companies would have taken the posture that there was nothing that could be done until new products were delivered. Your dedication and expertise turned this situation around to the point that our client noted that this conversion was the best experience they have had in respect quality, communications, and on time performance.
Your dedication to details and your unselfish performance helped to earn our company an additional contract with M & I Bank to convert 30+ locations in the Indianapolis market. Although this was a team effort you and your company are to congratulated as the ultimate “Team Player”.
We look forward to utilizing you and your company for other projects in and around your market area. Thanks again for your dedication and outstanding performance.Ed Britton